FAQ

Yes. Customers that do not have a land line have the opportunity to use a monitored cellular system as the primary communication platform for security monitoring to take place.

Yes, to receive assistance from the police department, your security system MUST BE registered with your local police department. It is your responsibility to register with the police department and maintain any permitting fees.

Not without a backup cellular communication device. Ranger does offer a cellular communication device that sends alarm signals without the need for a conventional phone line.

For security reasons Ranger Technology Solutions does not have any security master codes or user codes on file. Only the previous homeowner will have the code(s). In most cases, without the previous code, it is impossible for Ranger to reprogram your security system. You have 3 options to utilize your security system: contact the previous owner for the master code (the system will not be monitored), hire Ranger to install and program a new control panel only (which will still not be monitored), or contact Ranger (888 854-8773) for a security professional to share with you our monitoring packages which will include a new control panel as needed.

Call Ranger Technology Solutions (888 854-8773) for a free power-up and demonstration.

No, we have a pet friendly motion detector for pets that weigh less than 60 lbs. If your pet weighs more than 60 lbs , we recommend the use of glass break detectors which Ranger can easily install.

Monitoring packages vary based on the type of system best suited to your lifestyle and needs. We can help you determine the right monitoring package for you. Call (888) 854-8773 for an appointment to speak with one of our representatives today.

Typically within 1 to 5 days. A Ranger representative can meet with you to discuss your needs and set up a timeline suitable for you. Call Ranger (888) 854-8773, to speak to one of our representatives today.

Yes. It can be transferred to your new home if the new home is in the DFW area. It can also be transferred to the new owner of your current home.

The system allows a brief period for you to turn off your system before an alarm signal is sent to the customer monitoring center. This gives you enough time to cancel the signal and prevent a false alarm.

Monday thru Friday 8 am – 5 pm

Here’s how to enable the Live Video Cameras and Doorbell Camera streaming to the control panel screen. Log into www.alarm.com user web portal. Go to Video –> Settings –> Stream Video to Security Panel Screen — Select each camera you want to stream to the panel. Up to 40 cameras allowed. To enable Video Doorbell Push and Motion Notifications: Go to Video –> Settings –> Video Device Info — Select the Doorbell under Video Device — Send Motion Notifications to the panel. Send Push notifications to the panel

On the Qolsys IQ Panel 2/2+, it is possible to bypass an open contact sensor, or any sensor with a trouble condition (e.g., tamper, low battery, offline, etc.) when arming a system from the Customer Website or app. Simply sending an arming command will automatically bypass all zones that would prevent arming. A motion sensor that has been activated, such as one that has recently detected motion, would not be bypassed if the panel is being armed away. Note: It is not possible to select a specific sensor to bypass using the Customer Website or app. The only way to remotely bypass a sensor is to arm the system, which will trigger an automatic sensor bypass. Auto Bypass feature This setting only affects arming locally at the panel. Remote arming will automatically bypass all open or tampered sensors regardless of whether this setting is enabled or disabled. For more information on how to bypass a sensor directly from the security panel, see

If you have an Android device, you can follow these steps to add your own photos to the IQ Panel 2 / 2+ via Bluetooth.

1. Swipe down to access the Settings Tray
2. Tap Photo Frame
3. Tap Add
4. Tap the SD Cardbutton to access the dropdown menu, and select Bluetooth
5. Near the bottom of the screen, tap How do I add my own pictures into Photo frame using Bluetooth?

This brings up another set of instructions to follow:

1. Pair your device to IQ panel
2. Please select required photos on your device and send to IQ panel
3. Accept the incoming connection request
4. Wait about 1 minute for the images to load completely

• Any customer can add a Bluetooth device by entering their user code to access Advanced Settings and tapping Bluetooth Devices, then Add Phone. Go to How to pair Bluetooth device for more info.

When you first install the IQ Panel 2/2+ sometimes you will discover a light “humming” noise coming from the panels siren, while we try and diagnose this issue its a issue with the connector and the siren board, a great work around for this to stop is to active the siren by pressing any of the panic buttons or create an Alarm.

“DISARM” Button + Code

AWAY” button + code

To eliminate beeping,

• 5 + “STAY” + code
• 5 + “AWAY” + code

Indirectly: Before you open Zone (sensor)

•    “STAY” Button + Code + #
•     “AWAY” Button + Code + #

Directly: Zone (Sensor) is Open already

•     # + Code + Zone (sensor) number

Press * for Short status or * + * for Full status

Press 7 + 1

Press 7 + 6

Press 8 + CODE + 8

Stay and Away arming modes: Stay Mode arms the system perimeter only and is used typically at night when the premises are occupied. Away Mode arms the system perimeter and interior; it’s used when the premises are unoccupied.

One of the 32 User Codes functions as a Duress User Code. Controlling the system with this code gives the appearance of normal operation, but using it secretly sends a “duress” report to the Central Station to initiate a silent alarm call for help.

If any sensors are open when the Arm button is pressed, the Control Panel displays the bypass sensor screen. When the system is disarmed, the force bypassed sensors are returned to normal.

1. With one or more perimeter sensors open, press Arm from the Security or Menu Screen.
2. Press Bypass All to force bypass the open sensors (including any open interior sensors).
3. Enter a User Code (unless the installer has set Quick Bypass) to activate the bypass and continue to the Arming Screen

In case one or more perimeter or interior sensors need to be manually bypassed, or have their manual bypass removed, use the following steps:

1. Press Menu, Toolbox, then Bypassed sensors.
2. Enter a User Code
3. To not bypass a sensor, press the individual name of the sensor. The bypass symbol displays for the manually bypassed sensors. To show only the bypassed sensors, press Show Bypassed Only.
4. Press Back

Quick Exit in Stay Mode A programmable option, called Quick Exit may be displayed on the Security Screen while the system is armed in the Stay Mode. Pressing the Quick Exit button starts a timer to allow someone to exit or enter through a sensor‐protected door programmed for delay without having to disarm the entire system. When the delay timer runs out, the system returns to the normal Stay Mode.The Quick Exit option can be turned on or off by your installer, see “Installer Programmed Options” on page 38 to understand the options that have been programmed for your system.

To trigger an emergency alarm using a key fob, press the Away button and Disarm button at the same time for 5 seconds.

Three 24‐hour emergency functions are available on the Control Panel:

• Panic
• Fire
• Emergency

You can activate emergency functions using the Control Panel as well as wireless sensors, wireless keypads or from portable pendant devices such as the panic button remote.  The + button displays the emergency screen. Just pressing the + button does not trigger an alarm. During the installation, your installer programmed the emergency buttons that are  displayed on the Emergency Screen. If, however, no emergency functions are available, an information screen displays. To see which emergency functions are available on your system, press the + button. In the event of an emergency, press and hold the emergency button for at least 2 seconds to activate the alarm.

Refer to page 23 of 2GIG Go!Control User Manual for details.

User Code Setup IMPORTANT: Only the person with the Master User Code can add or change the other User Codes. To setup the User Codes, do the following:

1. From the Home Screen, press Security.
2. From the Security Screen, press Menu.
3. From the Menu Screen, press Toolbox.
4. Enter the Master User Code (the factory default setting is 1111).
5. On the Toolbox Screen (1 of 3), press User Management.
6. The Users Management Screen displays 3 users at a time. Use the ↓ and ↑ arrows to scroll through the list.

ADDING A USER CODE IMPORTANT: User Codes 0000 and 0001 are not permitted.

1. Press one of the Add User buttons.
2. Enter a four‐digit code for the new User Code and press Ok.
3. Enter the Code again to confirm the code and press Ok.
4. A confirmation screen appears. Press Ok.

Setting the Duress User Code

1. On the User Management Screen, press the User 8 (Duress) button.
2. A confirmation screen appears: Press Create Duress User.
3. Enter a four‐digit code for the new Duress User Code and press Ok.
4. To confirm the Duress User Code, enter the Code again and press Ok.
5. A confirmation screen appears. Press Ok.
6. The User 8 edit screen appears. To return to the User Management Screen, press Back.

You can access the 2GIG Go!Control Z-Wave manual by clicking here.

You can access the 2GIG Go!Control manual by clicking here.

FOR MOST DSC SECURITY SYSTEMS:

• Press *6, your Master Code,1,HH:MM (Military time), MM:DD:YY,#

FOR DSC POWERSERIES SECURITY SYSTEMS:

• Press *6, your four digit Master Code,1,HH:MM (Military time), MM:DD:YY,#

Press * 4 on the keypad – this will enable/ disable the chime feature. If this does not work, call our service department.

Press * 5 on the keypad, enter your four digit master code, (40), then your new four digit master code #.

Your security system has alarmed since the last time you have armed the system!!! Please cautiously check your home and family (with the proper authorities if necessary). Investigate the cause of the alarm. The zone that caused the problem should be designated on the keypad (zone light lit).To turn off the memory light, simply arm and disarm the system by entering your four digit master code.Call (888) 854-8773 for service if needed. If it is a false alarm, the system will need to be serviced to avoid false alarm fines from your police department.

If the smoke detectors are beeping and the trouble light on the keypad is not lit, the smoke detectors are most likely not tied into your security system. These smoke detectors would not have been installed by Ranger Technology. Please contact your home builder or electrician.If the trouble light on the security system keypad is lit: Press * 2, if zone 5 is lit then the smoke detector alarmed. The cause of the smoke alarm should be carefully and fully investigated.To reset the smoke detectors press * Trouble light should turn off. If unable to determine the cause of the smoke alarm, please call (888) 854-8773 for service.

The door you replaced had a security sensor in it. You will need to call our service department to schedule a technician to install a new security sensor in your new door. The service department )(888) 854-8773) can advise you of our rates.

Press *1 on the keypad, then the 2 digit zone number i.e. 01, 02, then #. Arm system with your code.

Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

Yes. In case of a power loss, the backup battery will activate to maintain your alarm protection for several hours.